Telecom Software Development

Cloud Telephony Service Provider

Are you in need of the right partner for your IT Telecom needs? ZipCrest has the best team of experts ready to help you. Get high-quality and optimized IT support to upgrade and evolve your telecommunication strategies. Be it hardware and network operations or wireless technology- you will find the ideal IT telecom services at ZipCrest.

Telecommunications software is used to organize and manage all aspects of electronic data (text, voice, video, etc.) exchange. A software development partner of  leading telecom operators with experience in telecom software development, ZIpcrest builds OSS, BSS, customized VoIP/IPTV software, etc.

Operations Support Systems (OSS)

Zipcreast helps telcos ensure that their networks run like clockwork.

 

VoIP-based services

With an extensive experience of delivering VoIP solutions, we create:

  • Server-side applications for softswitches;
  • Customized SIP-clients.

Monitoring

Based on BMC Remedy or ServiceNow® platform, our customized solutions allow for managing multiple operations effectively:

  • Network resources inventory;
  • Performance management;
  • Fault management;
  • Trouble ticketing;
  • Fraud protection.

Business Support Systems (BSS)

Witnessing the ever-growing transformation of the telecom industry, our clients are able to run their businesses in step with the change and create completely new business models thanks to:

Charging and billing systems

Flexible and real-time billing and charging solutions that enable:

  • Subscribers to have instant control over their plans as well as benefit from multiple offerings;
  • Operators to create various pricing models and personalized offers for several customer segments (thanks to CRM integration).

CRM systems

Engage with subscribers in multiple ways:

  • Customer account management: tracking order history, channel activity, promotion response and others;
  • Loyalty program management: creating tailored offers, promotions and information on services and products;
  • Customer retention: predicting customer churn as well as increasing customer value and loyalty by using advanced analytics.

Check out our CRM consulting expertise.

Customer self-service portals

Modern and interactive portals that are:

  • Profile-based and personalized;
  • Secure, powerful and scalable;
  • Integrated with business systems, data analysis tools and social media;
  • Optimized for mobile phones and tablets.

Read more on web portal development at Zipcrest.

All-round data analysis and reporting

Improve the performance of data-rich business processes through:

  • Data warehousing: aggregating data from multiple sources into a single, quick and safe database – we do the design and implementation;
  • Advanced reporting and visualization: customizable reports to evaluate campaign effectiveness, predict churn and gain strategic insights for further improvements;
  • Predictive analytics: optimizing marketing strategy by analyzing customer behavior through segmentation and history.

Corporate portals

Fast and secure portals to help your team benefit from:

  • Business workflow automation;
  • Project and task management;
  • Corporate knowledge base;
  • Workforce management;
  • Procurement management;
  • Document management.

Custom web and mobile applications

Increase business agility with a custom application that is tailored to meet your specific needs. Here are some examples of the custom applications that we have implemented recently:

  • Mobile number portability system;
  • Sales force automation system.
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