Telecom Software Development

Are you in need of the right partner for your IT Telecom needs? ZipCrest has the best team of experts ready to help you. Get high-quality and optimized IT support to upgrade and evolve your telecommunication strategies. Be it hardware and network operations or wireless technology- you will find the ideal IT telecom services at ZipCrest.

Telecommunications software is used to organize and manage all aspects of electronic data (text, voice, video, etc.) exchange. A software development partner of  leading telecom operators with experience in telecom software development, ZIpcrest builds OSS, BSS, customized VoIP/IPTV software, etc.

Operations Support Systems (OSS)

Zipcreast helps telcos ensure that their networks run like clockwork.

 

VoIP-based services

With an extensive experience of delivering VoIP solutions, we create:

  • Server-side applications for softswitches;
  • Customized SIP-clients.

Monitoring

Based on BMC Remedy or ServiceNow® platform, our customized solutions allow for managing multiple operations effectively:

  • Network resources inventory;
  • Performance management;
  • Fault management;
  • Trouble ticketing;
  • Fraud protection.

Business Support Systems (BSS)

Witnessing the ever-growing transformation of the telecom industry, our clients are able to run their businesses in step with the change and create completely new business models thanks to:

Charging and billing systems

Flexible and real-time billing and charging solutions that enable:

  • Subscribers to have instant control over their plans as well as benefit from multiple offerings;
  • Operators to create various pricing models and personalized offers for several customer segments (thanks to CRM integration).

CRM systems

Engage with subscribers in multiple ways:

  • Customer account management: tracking order history, channel activity, promotion response and others;
  • Loyalty program management: creating tailored offers, promotions and information on services and products;
  • Customer retention: predicting customer churn as well as increasing customer value and loyalty by using advanced analytics.

Check out our CRM consulting expertise.

Customer self-service portals

Modern and interactive portals that are:

  • Profile-based and personalized;
  • Secure, powerful and scalable;
  • Integrated with business systems, data analysis tools and social media;
  • Optimized for mobile phones and tablets.

Read more on web portal development at Zipcrest.

All-round data analysis and reporting

Improve the performance of data-rich business processes through:

  • Data warehousing: aggregating data from multiple sources into a single, quick and safe database – we do the design and implementation;
  • Advanced reporting and visualization: customizable reports to evaluate campaign effectiveness, predict churn and gain strategic insights for further improvements;
  • Predictive analytics: optimizing marketing strategy by analyzing customer behavior through segmentation and history.

Corporate portals

Fast and secure portals to help your team benefit from:

  • Business workflow automation;
  • Project and task management;
  • Corporate knowledge base;
  • Workforce management;
  • Procurement management;
  • Document management.

Custom web and mobile applications

Increase business agility with a custom application that is tailored to meet your specific needs. Here are some examples of the custom applications that we have implemented recently:

  • Mobile number portability system;
  • Sales force automation system.
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